Showing all 131 case studies

Managing multiple customer support channels via one platform

Sep 20, 2025

Taiwanese eBook service Readmoo used Infobip's platform to streamline customer support, reducing response times by 20% and improving satisfaction.

Cymba achieved a 50% uplift in response rates with RCS, elevating engagement to and for its charity partners.

Sep 20, 2025

UK fundraising platform Cymba partnered with CM.com to integrate SMS and RCS, achieving a 50% uplift in response rates and improving donor engagement and operational efficiency for charity partners.

Unlocking valuable voice data to deliver improved caller experiences

Sep 20, 2025

Voice analytics company Prosodica, a Vail Systems subsidiary, used Speechmatics' speech-to-text technology to enhance contact center experiences, improving efficiency and customer service by analyzing...

Breaking Down the Language Barrier in Seconds: How Túlka Disrupts the Interpretation Space with Vonage APIs

Sep 20, 2025

Finnish interpretation service Túlka uses Vonage's Communications Platform to deliver on-demand interpretation via video, voice, and SMS, enhancing service quality and accessibility for public sectors...

Como Empowers Better Customer Engagement with Vonage APIs

Sep 20, 2025

Global customer engagement solution Como partnered with Vonage to enhance communication for over 1,000 businesses in 30+ countries, improving customer connections and supporting digital transformation...

Cloud-based conversational IVR

Sep 20, 2025

Telecommunications provider enhanced customer engagement with Radisys' cloud-based conversational AI voice and video virtual assistants, improving service quality and user satisfaction by reducing cal...

Deflecting voice calls to lower-cost digital channels

Sep 20, 2025

UK utilities provider Centrica used Cisco's Webex Connect to modernize customer service with digital channels like SMS and WhatsApp, reducing operational costs and significantly boosting customer sati...

Inbound Call Screening for Spam

Sep 20, 2025

A large North American service provider used Radisys' virtual assistant for spam call screening, enhancing agent productivity and customer satisfaction by improving agent availability.

On-Demand Professional Voice Recordings

Sep 20, 2025

Service providers using PromptVoice with NetSapiens enhance telephony services by integrating professional and AI voice recordings, improving caller experience and generating high-margin recurring rev...

Tuning voice calls for hearing impaired callers

Sep 20, 2025

European telco service providers used Radisys in Europe to enhance voice calls for people with hearing loss, improving clarity and inclusivity, and attracting new customers. 90% found speech clearer.

Learn how a leading UK telecom company improved their customer interactions using Webex Connect and innovative channels like RCS.

Sep 20, 2025

A UK telecommunications company used Cisco's Webex Connect to modernize customer communication with RCS, enhancing engagement and conversion rates, achieving substantial cost savings and improved cust...

Cable Bahamas leverage Webex Campaign to engage customers

Sep 20, 2025

Bahamas-based telco Cable Bahamas used Cisco's Webex Campaign for email and SMS payment reminders, improving customer payment punctuality by 30% and enhancing satisfaction with timely notifications an...

Chatlayer.ai

Sep 20, 2025

European telecommunications company Proximus used Sinch's Chatlayer.ai to automate customer support, reducing operational costs and improving response times, which increased customer satisfaction and ...

Custom Zoom Phone and Meetings Packages

Sep 20, 2025

African telco MTN Nigeria partnered with Zoom and SpeechLogix to provide SMEs with a cost-effective video conferencing service, enhancing connectivity and operational efficiency, supporting business g...

Integrating multiple data sources for omni-channel CX

Sep 20, 2025

Swedish energy company Vattenfall used CM.com's Conversational AI Cloud to integrate communication channels, enhancing customer engagement and operational efficiency with over 2 million interactions, ...

Business Texting for Service Providers

Sep 20, 2025

European managed service provider enhanced communication services with Textable's white-label messaging platform, enabling rapid deployment of a branded app with features like CRM integration and mult...

Live voice and live video analysis for workflow automation

Sep 20, 2025

Utility companies used Radisys' programmable computer vision and audio analytics platform for live voice and video analysis, enhancing fire detection, security, and surveillance, achieving scalability...

Microsoft Teams Connector for NetSapiens Service Providers

Sep 20, 2025

US-based VOIP provider SpectrumVoIP used NetSapiens' Microsoft Teams Connector to integrate accounts into Microsoft Teams, enabling seamless communication and scalability for service providers with ex...

Multi-channel communications & system consolidation

Sep 20, 2025

UK broadband provider TalkTalk used Cisco's Webex Connect to unify communication channels, achieving a 30-point NPS increase and transitioning 30% of customer contacts to digital messaging, enhancing ...

Network Access Connector

Sep 20, 2025

Telecommunications companies used Nabstract's Camara Project API-based SDK to connect applications to the Telco Open Gateway Platform securely, achieving on-demand high-performance network access and ...

Network API Support for Secure User Authentication

Sep 20, 2025

Indonesian telco Telkomsel used Telin's Mobile Number Verification to enhance user authentication, reducing verification costs by 40%, speeding up processes by 70%, and significantly decreasing fraud ...

Rich Media Services and Connectivity Building Blocks for MVNOs

Sep 20, 2025

Swedish MVNO enabler Telness Tech used iotcomms.io's cloud-native voice and media services to offer a customizable PBX solution, enhancing agility, ease, and affordability for small businesses.

Customized business process logic and workflows via API

Sep 20, 2025

A KSA fintech company used customized logic APIs and live chat to accelerate loan request processing, reducing friction and acquisition costs.

Enterprise Service Provider vCon Churn Alert

Dec 6, 2025

Enterprise service provider in the USA used CREO Solutions' vCon Churn Alert to enhance tracking and alerting, saving two customers in two weeks and improving satisfaction and renewals.

SIPRec and IVR API for Public and Private Cloud Environments

Sep 20, 2025

European telecom provider Telia partnered with iotcomms.io to enhance its ACE contact center with a cloud-based SIPRec Recording and IVR solution, improving scalability and responsiveness for better c...

Slack Interface for Checking Agent Availability in NetSapiens

Sep 20, 2025

US-based telco NoContractVoIP used NetSapiens' APIs to integrate a Slack interface, reducing hold times by 75% and enhancing customer satisfaction through improved tech availability visibility.

Telco-branded Omni-Channel Contact Center as a Service

Sep 20, 2025

Large KSA Telco used SpeechLogix's white-labeled platform to rapidly deliver a high-margin custom experience, reducing infrastructure management costs and eliminating dependence on legacy hardware.

Telco-branded Unified Communications as a Service

Sep 20, 2025

Telco network operators used SpeechLogix's white-labeled platform for Unified Communications as a Service, rapidly delivering high-margin custom experiences, reducing infrastructure costs, and elimina...

Video Analytics QoD SDK

Sep 20, 2025

Telecommunications companies used Nabstract's Camara Project-based QOD SDK for Intel OpenVino in video analytics, surveillance, and media streaming, achieving on-demand jitter-free high-resolution vid...

Video Surveillance, Computer Vision

Sep 20, 2025

A global telecommunications provider used Network APIs to enhance Computer Vision Applications over private 5G for enterprise customers, improving customer satisfaction and driving revenue growth.

WhatsApp Business API

Sep 20, 2025

Pakistani telco Jazz used Infobip's WhatsApp Business API to enhance customer service, reducing operational costs by 32% and improving efficiency and satisfaction through automated self-service option...

QR Code campaign + WhatsApp and Chatbot

Sep 20, 2025

Beverages company Coca-Cola partnered with CM.com globally to enhance customer engagement using WhatsApp Business Solutions. The "Scan. Enter. Win." campaign, featuring a WhatsApp chatbot, streamlined...

Comms Channel Consolidation

Sep 20, 2025

UK-based SIM-only network Smarty used Cisco's Webex Connect to integrate SMS, email, and RCS Business Messaging, achieving a 500% increase in campaign engagement and a 70% 5-star Trustpilot rating.

Telekom Deutschland: Elevating customer engagement with RCS Business Messaging

Sep 20, 2025

German telco Telekom Deutschland used Infobip's RCS Business Messaging to enhance marketing campaigns, boosting customer engagement and conversion rates by delivering interactive messages, achieving a...

Voice-based Virtual Agent with GenAI

Sep 20, 2025

Asian airline improved customer engagement in Asia using Radisys' GenAI voice-based virtual agents, enhancing travel booking efficiency and service quality, reducing costs, and increasing agent produc...

How Hospitality Expert enhanced customer experience by using Instagram Messenger and Mobile Service Cloud.

Sep 20, 2025

Hospitality Expert in Asia used CM.com's Mobile Service Cloud to enhance customer experience via WhatsApp and Messenger, achieving quicker responses, multilingual support, and a 30% increase in bookin...

Kiwi.com Keeps in Touch with Customers on the Fly with Vonage

Sep 20, 2025

Travel tech company Kiwi.com uses Vonage's SMS API in Asia to maintain real-time customer communication, enhancing satisfaction and engagement by reducing support calls and ensuring reliable message d...

HolidayPirates engages travelers with fast, relevant marketing messages powered by Vonage and WhatsApp

Sep 20, 2025

Global travel deal platform HolidayPirates used Vonage's Conversational Commerce solution via WhatsApp to enhance customer engagement, achieving a 53% increase in subscribers, 97% message open rates, ...

EaseMyTrip: Better conversion and customer experience with WhatsApp, RCS, and SMS

Sep 20, 2025

Indian travel company EaseMyTrip partnered with Infobip to enhance customer communication using WhatsApp Business, RCS, and SMS, achieving a 2.7% higher conversion rate and a tenfold increase in surve...

SMS for Driver Connectivity

Sep 20, 2025

Car manufacturer BMW Group globally enhanced driver connectivity and internal communications using CM.com's SMS technology, ensuring reliable service for emergency calls and logistics, improving custo...

SMS and WhatsApp Business for Notifications and Customer Engagement

Sep 20, 2025

Libyan payments company DinarPAY used Infobip's SMS and WhatsApp solutions to expand its customer base by 50%, achieving a 70% success rate in query resolution and serving over 40,000 customers.

Omni-channel customer support via one platform

Sep 20, 2025

Digital marketplace Beam&Go in APAC partnered with Infobip to unify communication channels, improving agent response times by 100% and reducing operational costs by 30%, enhancing customer experiences...

Automated Outbound SMS Campaigns

Sep 20, 2025

A Tech support company in China used Speechlogix's automated outbound SMS campaigns to enhance customer engagement, reducing operational costs and increasing efficiency and reach.

Advertising fraud reduction

Sep 20, 2025

Global digital advertisers could reduce advertising fraud by verifying clicks and traffic in real-time mobile network APIs as proposed by Centillion, enhancing tracking and compliance while potentiall...

Live call translation

Sep 20, 2025

Indian telco used Radisys Engage Live Translator in India for multi-lingual online education, integrating it with their conferencing system, streamlining operations and supporting revenue growth.

BRI Bank reduces fraud by verifying phone numbers

Sep 20, 2025

Indonesian bank BRI used the CAMARA-based Number Verification API from Telkomsel, XLSmart, and IOH to reduce fraud by verifying phone numbers, achieving a 70% reduction in social engineering incidents...

EASY BUY verifies phone numbers to secure transactions

Sep 20, 2025

Thai financial services provider EASY BUY used True Business's CAMARA-based Number Verification API to secure transactions on its Umay+ app, enhancing security and customer experience while simplifyin...

Device Location Verification API ViRe helps to enforce restraining orders

Sep 20, 2025

Protective device maker ViRe, in collaboration with Laude, used the CAMARA-standardised Device Location Verification API in Spain to enhance restraining order enforcement, improving victim safety and ...

OTP Banka prevents phishing with network-based authentication

Sep 20, 2025

Serbian bank OTP Banka enhanced security with IPification's CAMARA Number Verification API, preventing phishing and improving user experience by verifying mobile IDs, ensuring secure and effortless mo...

Alibaba Cloud increases the reliability of mobile payments

Sep 20, 2025

Alibaba's Alipay mobile payment business in China used China Mobile's AaaS platform to enhance transaction reliability with the Quality on Demand API, reducing payment latency by 57% and failure rates...

Number Verification API Tiger Brokers upgrades its authentication process

Sep 20, 2025

Online trading platform Tiger Brokers in Singapore used IPification's Number Verification API to enhance authentication, improving security and user experience. This led to a 58% increase in mobile re...

French operators team up to fight fraud

Sep 20, 2025

French telecom operators Bouygues Telecom, Free, Orange, and SFR launched CAMARA APIs, enabling financial institutions to enhance fraud prevention and identity verification, improving security and red...

China Telecom helps the elderly order taxis

Sep 20, 2025

Chinese ride-hailing services used China Telecom's Location Verification API in China to enhance elderly taxi ordering, improving transportation for 600,000 users and generating CNY7 million in additi...

ABA Bank delivers seamless authentication and registration

Sep 20, 2025

Cambodian bank ABA Bank used IPification's Number Verification API to enhance authentication and registration, increasing mobile banking security and supporting digital economy growth by eliminating o...

Omni-channel customer engagement via SMS, WhatsApp, and email

Sep 20, 2025

Indian financial services provider Muthoot FinCorp used Infobip's omnichannel solutions to integrate SMS, WhatsApp, email, and voice, enhancing customer engagement and retention through personalized, ...

Network Authentication APIs

Sep 20, 2025

Brazilian telecommunications companies Claro, TIM Brasil, and Vivo used Infobip's cloud communications platform in Brazil to integrate CAMARA-compliant APIs, streamlining fraud prevention and identity...

VIP Venue Access

Sep 20, 2025

Global venue owners could streamline operations using Shabodi's VIP Venue Access, enhancing satisfaction and response time.

Network congestion pass

Sep 20, 2025

Global event owners could use Shabodi's network congestion solution for continuity and resilience, potentially enhancing revenue growth by improving event management and reducing disruptions.

Real-Time Crowd Statistics and Safety Management

Sep 20, 2025

Global venue owners could use Shabodi's real-time crowd statistics and safety management to enhance tracking, continuity, and resilience, potentially improving safety and operational efficiency.

Conversational Intelligence

Sep 20, 2025

US Auto Dealers used Strolid's conversational intelligence to streamline operations, enhance tracking, and improve compliance, achieving revenue growth, increased conversion rates, and better agent pr...

Omnichannel Customer Support

Sep 20, 2025

Global abrasives leader Mirka improved customer service by adopting Sinch's omnichannel contact center solution, enhancing efficiency and response times, reducing call time by 32%, and increasing hand...

Contact Center

Sep 20, 2025

UK homewares retailer Dunelm used Vonage's Fusion and Contact Center solutions with Salesforce Service Cloud Voice to modernize operations, enhancing efficiency and customer satisfaction by reducing c...

Business Texting for NetSapiens Service Providers

Sep 20, 2025

European managed service provider implemented Textable messaging platform, enhancing communication capabilities and extending services across all customer verticals rapidly.

In-Call biometric authentication via voice and face

Sep 20, 2025

APAC banks enhanced security with Radisys' biometric solution, using voice and facial authentication to eliminate passwords, increasing security and reducing the impact of forgotten or stolen password...

Customized business process logic and workflow automation

Sep 20, 2025

A KSA fintech company used SpeechLogix's customized API to automate loan processing, enhancing efficiency and reducing customer acquisition costs, while improving operational processes and fraud respo...

Financial Services Compliance API

Sep 20, 2025

Global financial services used Speechmatics' Speech API for compliance monitoring, ensuring accurate transcription of verbal communications, enhancing operational efficiency, and maintaining security ...

Omni-channel automation with personalized messaging

Sep 20, 2025

Eastern European financial holding company Management Financial Group (MFG) used Infobip's unified communication platform to centralize customer communications, increasing open rates by 20%, response ...

Omni-channel conversational marketing

Sep 20, 2025

French life insurance company Covéa Group used Infobip's omni-channel conversational marketing, incorporating WhatsApp to enhance customer engagement and conversion rates, achieving a tenfold increase...

Automated ID Verification for Know Your Customer (KYC)

Sep 20, 2025

Indian mobile payments company enhanced KYC with EnableX's video API, improving customer onboarding efficiency and satisfaction while reducing operational costs and fraud risk through secure, remote i...

How iFood served up conversational AI to improve B2B communication with drivers, restaurants, and end-users

Sep 20, 2025

Latin American food delivery service iFood enhanced communication with Sinch's AI, improving efficiency and satisfaction by automating 94% of tickets, reducing delivery issues by 70%, and increasing s...

Helping KFC raise the bar and connect with consumers via a ground-breaking WhatsApp chat ordering channel.

Sep 20, 2025

Fried chicken business KFC in South Africa used CM.com's WhatsApp ordering system to engage the youth market, enhancing customer satisfaction and operational efficiency by streamlining and personalizi...

WhatsApp Chatbot

Sep 20, 2025

Domino's Pizza in Holland streamlined recruitment by using CM.com's WhatsApp chatbot, increasing job applications by 40% and enhancing efficiency for recruiters and candidates.

Automated Outbound Voice Campaigns

Sep 20, 2025

The Indian Government's agriculture department in India used EnableX's outbound voice solution to automate robocalls, providing farmers with vital harvesting information, improving productivity and in...

SIM Swap API UK bank detects SIM swaps at scale in real time

Sep 4, 2025

A UK bank used Sekura.id's CAMARA SIM Swap API to detect SIM swaps in real-time, reducing fraud exposure and improving customer experience with faster onboarding and fewer false declines.

Leading lender steps up detection of fraudulent digital loans

Sep 4, 2025

European credit provider enhanced fraud detection using CAMARA-based Know Your Customer Match and SIM Swap APIs, reducing broker fraud by 70%, improving compliance, and building trust in digital lendi...

Currencies Direct strengthens customer onboarding

Sep 4, 2025

International money transfer provider Currencies Direct used Sekura.id's CAMARA-based Know Your Customer Match API to enhance customer onboarding, reducing fraud and onboarding costs while increasing ...

Call forward detection lowers fraud for Currencies Direct

Sep 4, 2025

Money transfer service Currencies Direct used Sekura.id's Call Forward Detection API to lower fraud risk by detecting call forwarding, preventing potential losses and enhancing security without custom...

Frete.com verifies the identity of road haulage drivers

Sep 4, 2025

Brazilian road haulage company Frete.com used Vonage's Know Your Customer Match API to verify driver identities, reducing fraud and enhancing security, agility, and efficiency in freight transport.

MovyPay counters chargeback fraud in public transport

Sep 4, 2025

Public transport service MovyPay in Argentina used a local aggregator's CAMARA-based SIM Swap API to counter chargeback fraud, achieving an 80% reduction in fraud and cutting costs.

Store Service vCon Performance Prioritisation

Dec 6, 2025

Franchise solution provider CREO Solutions used vCon Performance Prioritisation in the USA to analyze 30K calls for 750 franchise stores, improving customer service and identifying best practices for ...

Branded Calling and Number Reputation for Outbound Calls

Sep 20, 2025

US healthcare provider Finvi used Numeracle's Entity Identity Management platform to enhance patient outreach by improving call delivery and trust, achieving increased call connection rates and signif...

Alarm Management & Signaling Conversion API

Sep 20, 2025

European alarm management provider Skyresponse used iotcomms.io's Alarmbridge Service API to seamlessly convert analogue to digital protocols, enhancing efficiency and reliability across healthcare, s...

Notifications via Voice and SMS

Sep 20, 2025

Healthcare platform Oladoc in Pakistan used Infobip's SMS and Voice solutions to improve patient engagement, achieving a 25% cost reduction, 5% revenue increase, and 10% higher appointment show-up rat...

Video API

Sep 20, 2025

Global healthcare booking platform DocPlanner used Vonage's Video and Messages API to enhance telehealth services, improving appointment processes, reducing no-shows, and boosting patient engagement a...

WhatsApp, RCS Business Messaging, Voice, Instagram Messaging

Sep 20, 2025

Indian digital healthcare platform Apollo 24|7 used Infobip's omnichannel communication, including WhatsApp, to enhance patient engagement, achieving a 95% delivery rate and 72% revenue increase, impr...

WhatsApp Marketing

Sep 20, 2025

Non-profit healthcare organization Salud Digna in Mexico used Sinch's WhatsApp Business API to enhance patient communication, significantly improving engagement and satisfaction, with a 70% increase i...

Appointment Reminders and Management via SMS

Sep 20, 2025

UK hospitals, Cambridge Hospitals Trust, used Cisco's SMS appointment management system to streamline reminders, reducing missed appointments by 27% and improving patient satisfaction with timely noti...

Self-service chatbot for customers

Sep 20, 2025

DHL Parcel Benelux, a delivery service, used CM.com's Conversational AI in Benelux to enhance customer service with the Tracy chatbot, improving satisfaction and operational efficiency by streamlining...

Internal Helpdesk powered by GenAI

Sep 20, 2025

A US-based national moving company used CM.com's generative AI tool to enhance customer service, improving response times and accuracy, boosting customer satisfaction, and setting new industry efficie...

Notifications via Viber with SMS backup

Sep 20, 2025

European parcel delivery company DPD used Infobip's Viber notifications with SMS backup in Slovenia and Croatia, improving delivery success rates, customer satisfaction, and reducing operational costs...

Automated account registration via WhatsApp

Sep 20, 2025

Global ride-hailing company Bolt used Infobip's solutions, including WhatsApp, to enhance driver registration, achieving a 40% increase in conversion rates by streamlining communication and re-engagin...

Consistent Omni-Channel Customer Experience across Web, Mobile, and Social Media

Sep 20, 2025

Gold exchange Cash for Gold USA used CM.com's Mobile Service Cloud and Mobile Marketing Cloud to enhance communication, achieving a 150% increase in their client base and improved customer satisfactio...

In-call video messages and announcements

Sep 20, 2025

Retailers, including SMBs like flower shops and restaurants, use Radisys VideoChimes to promote products and discounts via in-call video messages, enhancing revenue growth through upsells and cross-se...

Omni-channel agent-delivered support through one platform

Sep 20, 2025

EU auto retailer WinParts partnered with CM.com to enhance customer service using live chat, boosting conversion rates from 4% to 15% and improving customer ratings from 8.5 to 9.1.

Omni-channel chatbot and agent assistance throughout the customer journey

Sep 20, 2025

Gift provider YourSurprise enhanced customer service in 23 countries using CM.com's Mobile Service Cloud and AI, achieving a 60% reduction in conversation time and a high NPS of 70.

Verify API and Protection Suite

Sep 20, 2025

Online marketplace Vinted in the EU & USA used Vonage's Verify API and Protection Suite to reduce fraud and enhance security, maintaining a seamless customer experience with cost-effective SMS verific...

Avon Morocco: 50% more sales representative activations thanks to Infobip’s SMS

Sep 20, 2025

Cosmetics company Avon Morocco used Infobip's SMS solutions to enhance recruitment, achieving a 50% increase in sales representative activations.

G2A Protects Customer Accounts with Vonage APIs and Two-Factor Authentication

Sep 20, 2025

Global digital gaming marketplace G2A partnered with Vonage to enhance security and communication using APIs, improving transaction safety and customer experience with two-factor authentication and re...

Sinch WhatsApp for Customer Service

Sep 20, 2025

Uruguayan football club Peñarol enhanced customer service and fan engagement using Sinch's WhatsApp Business API, reducing operational costs by 36%, decreasing response time by 78%, and increasing fan...

Video-based Virtual Agent

Sep 20, 2025

Japanese theme park enhanced customer experience with Radisys video-based virtual agents, improving personalization and reducing operational costs.

Fully digital customer experience with WhatsApp & Viber

Sep 20, 2025

Motor Racing event Dutch Grand Prix used CM.com's digital solutions, including WhatsApp and Viber, to enhance fan experience, improve crowd control, and ensure cashless transactions, boosting operatio...

Multi-lingual Self-Service with Agent Escalation via WhatsApp Chatbot

Sep 20, 2025

Payroll service provider Edenred UAE used Infobip's cloud contact center and multilingual WhatsApp chatbot to handle increased customer support demand, achieving a 96% decrease in wait times and signi...

AI Virtual Assistant

Sep 20, 2025

US-based insurance agency Goosehead Insurance partnered with Vonage to integrate AI Virtual Assistant, enhancing client engagement and communication efficiency, increasing appointment booking rates to...

Omni-channel conversational AI chatbot for customer service

Sep 20, 2025

UK-based Radius Payment Solutions, specializing in vehicle payment solutions, used CM.com's Mobile Service Cloud and WhatsApp to enhance customer service, improving engagement and operational efficien...

Branded messages for OTP, Alerts and other Account Notifications

Sep 20, 2025

A multi-national bank used Cisco's branded messages for OTP, alerts, and notifications to improve service quality and security across SMS communications, enhancing customer satisfaction and streamlini...

Omni-channel customer journey with automation

Sep 20, 2025

Malaysia used car sales Carsome, implemented omnichannel communication, achieving 10% lead conversion increase and 2X more leads confirming appointments.

How METRO uses WhatsApp to boost customer engagement

Sep 20, 2025

Germany food wholesale METRO used WhatsApp with Sinch, increasing customer satisfaction by 15% and order frequency by 10%.

How Domino’s Uses WhatsApp for Recruiting

Sep 20, 2025

Holland food service Domino's Pizza used WhatsApp chatbot, increasing job applications by 40% and improving recruitment efficiency.

WhatsApp and RCS for customer service in a single inbox

Sep 20, 2025

South Africa medical clinic Skin Renewal implemented Mobile Service Cloud, enhancing patient engagement and satisfaction, improving efficiency, and personalizing care.

How a leading telco increases client & employee satisfaction with Conversational AI

Sep 20, 2025

Europe telecommunications company enhanced customer service with Sinch AI, reducing operational costs by 25% and increasing interactions by 120%.

Service Provider-branded Omni-Channel Contact Center as a Service

Sep 20, 2025

Energy Utility company modernized contact center with Omni-Channel Solutions, improving efficiency and customer satisfaction, reducing handling time with AI.

A growing UK network with complex internal processes.

Sep 20, 2025

UK Telco Smarty implemented Webex Connect, achieving 500% campaign engagement increase and 70% 5-star Trustpilot rating.

Rubix Opts for EnableX Video API for a Secure Video KYC

Sep 20, 2025

Indian credit risk business Rubix Data Sciences used EnableX's video API for a secure video-based KYC process, enhancing efficiency, reducing costs, and improving customer onboarding and security comp...

RCS Marketing & chatbot

Sep 20, 2025

French frozen food retailer Picard enhanced customer engagement using Sinch's RCS, achieving a 42% increase in engagement by offering interactive messages, improving interaction, satisfaction, and con...

WhatsApp Marketing & Chatbot

Sep 20, 2025

Brazilian ice cream brand Kibon used Infobip's WhatsApp Marketing & Chatbot to enhance B2B communications, achieving a 30,000% ROI, 94% delivery rate, and 74% campaign view rate.

How Secret View offers organizations a user-friendly and simple solution to learn from high-quality feedback.

Sep 20, 2025

Mystery shopping platform Secret View in Holland used CM.com's WhatsApp Business Platform to enhance feedback collection, streamline communication, and achieve 100% age verification compliance, improv...

Interaktive Offers Flexible, Two-Way 24/7 Customer Support, Powered by Vonage AI Studio

Sep 20, 2025

Mexican tech provider Interaktive partnered with Vonage to enhance its call center using Vonage AI Studio, reducing development time by over 50%, increasing customer satisfaction by 40%, and cutting s...

Randstad quickly and reliably sends text messages to job seekers via the platform of CM.com.

Sep 20, 2025

Recruitment firm Randstad Belgium used CM.com's SMS platform to enhance its recruitment process, improving operational efficiency and communication reliability by promptly notifying job seekers about ...

AI-Assisted video interview with candidate verification

Sep 20, 2025

US-based global tech giant enhanced recruitment with EnableX's AI-powered video interviews, improving candidate evaluations and efficiency. This solution allows remote interviews, reduces hiring costs...

Speechmatics and Puzzel partner to transform customer experiences using any-context speech recognition

Sep 20, 2025

European CCaaS provider Puzzel used Speechmatics' speech-to-text technology to enhance customer experiences, improving transcription accuracy for better compliance, analytics, and interactions, leadin...

How EasyPark Group keeps millions of users informed with SMS and RCS

Sep 20, 2025

European parking provider EasyPark Group partnered with Sinch to enhance user communication via SMS and RCS, improving engagement and satisfaction while streamlining processes and reducing operational...

Cutting-edge solutions powered by a win-win partnership

Sep 20, 2025

MarTech company Sureshot, operating globally, partnered with Sinch to enhance its marketing solutions using Sinch's Conversation API, improving customer engagement and streamlining communication proce...

How Dribbble improved connection & scalable sending with Mailgun

Sep 20, 2025

US design marketplace Dribbble partnered with Mailgun to improve email deliverability and open rates, enhancing designer-client connections with responsive support, scalability, and cost-effectiveness...

Cabify speeds up registration process

Sep 20, 2025

Spanish cab service Cabify used Telefónica's CAMARA Number Verification API to streamline registration, enhancing security and user experience, and expects a 7.67% increase in sign-up completion rates...

Lydia Solutions cuts fraud and increases conversion

Sep 20, 2025

French mobile financial services platform Lydia Solutions used Vonage's Number Verification API to cut fraud and increase conversion rates, achieving a more secure user experience and lower operationa...

TIM Brazil streamlines authentication

Sep 20, 2025

Telco TIM Brazil used Infobip's Number Verification API to streamline authentication on its TIM Fun app, reducing authentication time and increasing success rate, thereby boosting adoption.

Scam Signal API Vodafone implements scam signal API

Sep 20, 2025

UK banks used Vodafone's Scam Signal API to enhance fraud detection by 30%, reducing false positives and improving security and trust in financial transactions.

Sri Lankan mobile operators commit to launching Open Gateway APIs

Sep 20, 2025

Sri Lankan mobile operators Airtel, Dialog, Hutch, and Mobitel are using CAMARA-standardised One Time Password SMS API to enhance digital security and prevent fraud, supporting financial inclusion and...

Singtel delivers seamless authentication

Sep 20, 2025

Singtel enhanced security for Singaporean enterprises using the CAMARA-standardised Number Verification API, improving authentication and fraud detection, particularly benefiting government and financ...

Number Verification API Telkomsel delivers Secure and Convenient Customer Account Access

Sep 20, 2025

Indonesian enterprises used Telkomsel's Number Verification API to enhance customer account security, improving authentication and verification processes, and preventing account fraud with streamlined...

One Time Password API Sri Lankan operators explore metaverse potential with Open Gateway APIs

Sep 20, 2025

Metaverse concert provider Axiata Group's MetaStage in Sri Lanka and Indonesia used GSMA Open Gateway APIs, including One Time Password, Carrier Billing, and Device Location, enhancing security and re...