SMS and WhatsApp Business for Notifications and Customer Engagement
APIS
SMS
WHATSAPP
SPECIALISED PROGRAMMATIC
SCALABILITY
REVENUE
CONTACT VOLUME
LEAD CONVERSION
Summary
Libyan payments company DinarPAY used Infobip's SMS and WhatsApp solutions to expand its customer base by 50%, achieving a 70% success rate in query resolution and serving over 40,000 customers.
Challenges
DinarPAY faced challenges reaching customers in certain regions and prepared for regulatory expansion by the Central Bank of Libya.
Solution
DinarPAY implemented Infobip's SMS and WhatsApp solutions for customer engagement and notifications, enhancing communication and query resolution.
Outcome
Expanded customer base by 50%, improved query resolution success rate to 70%, ensured reliable global communication, and prepared for regulatory expansion, enhancing scalability and continuity.
Sources
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