Interaktive Offers Flexible, Two-Way 24/7 Customer Support, Powered by Vonage AI Studio
CHATBOT
VOICE
SMS
MESSENGERS / SM
AI
STREAMLINING
CONTINUITY / RESILIENCE
OPERATIONAL COSTS
Summary
Mexican tech provider Interaktive partnered with Vonage to enhance its call center using Vonage AI Studio, reducing development time by over 50%, increasing customer satisfaction by 40%, and cutting support costs by 35%.
Challenges
Enhance call center platform, develop bots, integrate third-party apps, manage customer data, improve customer engagement, streamline processes.
Solution
Interaktive integrated Vonage AI Studio for chatbot development, enhancing customer interactions via voice, SMS, and messaging apps.
Outcome
Reduced app and bot development time by over 50%, increased customer satisfaction by 40%, reduced support costs by 35%, and enhanced scalability, continuity, and resilience.
Sources
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