SIPRec and IVR API for Public and Private Cloud Environments
APIS
VOICE
CCAAS
PLATFORM
SPECIALISED PROGRAMMATIC
SCALABILITY
CONTINUITY / RESILIENCE
ECONOMIC GAINS
REVENUE
RESPONSE TIME
Summary
European telecom provider Telia partnered with iotcomms.io to enhance its ACE contact center with a cloud-based SIPRec Recording and IVR solution, improving scalability and responsiveness for better customer service.
Challenges
Elevate CCaaS offerings, ensure unmatched performance, security, resilience, and support hybrid cloud deployments for end customers.
Solution
Call recording and IVR solution with iotcomms.io using SIPRec and Interactive Voice Response for Telia ACE contact center.
Outcome
Faster scalability, improved responsiveness to call volume spikes, enhanced security, resilience, and support for hybrid cloud deployments, streamlining operations and enabling revenue growth.
Sources
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