Slack Interface for Checking Agent Availability in NetSapiens
APIS
VOICE
COLLABORATION
SPECIALISED PROGRAMMATIC
STREAMLINING
CX SATISFACTION
RESPONSE TIME
Summary
US-based telco NoContractVoIP used NetSapiens' APIs to integrate a Slack interface, reducing hold times by 75% and enhancing customer satisfaction through improved tech availability visibility.
Challenges
US NoContractVoIP aimed to create a more intuitive, lower friction method to check support tech availability using NetSapiens APIs.
Solution
NoContractVoIP implemented a Slack-based graphical interface using NetSapiens APIs to monitor support tech availability via VoIP.
Outcome
Reduced hold times by 75%, smoother transfers, increased customer satisfaction, streamlined agent productivity, and enhanced operational efficiency.