Appointment Reminders and Management via SMS
VOICE
SMS
CONVERSATIONAL
SPECIALISED PROGRAMMATIC
REVENUE
LEAD CONVERSION
OPERATIONAL COSTS
CX SATISFACTION
Summary
UK hospitals, Cambridge Hospitals Trust, used Cisco's SMS appointment management system to streamline reminders, reducing missed appointments by 27% and improving patient satisfaction with timely notifications and easy rescheduling.
Challenges
Cumbersome appointment system, disjointed reminder process, high patient complaints, costly manual calls, and underutilized technology for efficiency.
Solution
Appointment management solution with Cisco using SMS and Interactive Voice Message for Cambridge Hospitals Trust's patient communication.
Outcome
Reduced missed appointments by 27%, improved patient satisfaction through timely reminders and easy rescheduling, and enhanced operational efficiency by streamlining appointment management.
Sources
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