Video-based Virtual Agent
APIS
CHATBOT
VOICE
VIDEO
CCAAS
CONVERSATIONAL
SPECIALISED PROGRAMMATIC
AI
STREAMLINING
SCALABILITY
PERSONALISATION
ECONOMIC GAINS
CONTACT VOLUME
AGENT PRODUCTIVITY
REDUCED CONVERSATIONS
CHATBOT %
AUTOMATED RESPONSES
CX SATISFACTION
RESPONSE TIME
Summary
Japanese theme park enhanced customer experience with Radisys video-based virtual agents, improving personalization and reducing operational costs.
Challenges
Operational costs and response time were the primary business challenges faced by the Japanese theme park.
Solution
Video-based virtual agent solution with Radisys for a Japanese theme park using voice and video communication channels.
Outcome
Improved customer experience, reduced operational costs, enhanced personalization, and decreased response time.