WhatsApp and RCS for customer service in a single inbox
WHATSAPP
MESSENGERS / SM
PLATFORM
STREAMLINING
ENHANCED TRACKING
PERSONALISATION
AGENT PRODUCTIVITY
CX SATISFACTION
RESPONSE TIME
Summary
South Africa medical clinic Skin Renewal implemented Mobile Service Cloud, enhancing patient engagement and satisfaction, improving efficiency, and personalizing care.
Challenges
Improving customer service and communication efficiency.
Solution
South African medical clinic implemented Mobile Service Cloud for centralized communication and improved patient engagement via WhatsApp and Google's Business Messages.
Outcome
Efficiency - centralized communication improved patient satisfaction and engagement, streamlined inquiries, and enhanced personalization and strategic insights.
Sources
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