Managing multiple customer support channels via one platform
VOICE
MESSENGERS / SM
EMAIL
CCAAS
PLATFORM
SPECIALISED PROGRAMMATIC
STREAMLINING
PERSONALISATION
ECONOMIC GAINS
AGENT PRODUCTIVITY
RESPONSE TIME
Summary
Taiwanese eBook service Readmoo used Infobip's platform to streamline customer support, reducing response times by 20% and improving satisfaction.
Challenges
Providing consistent and efficient customer service as the global customer base grew, and managing various communication channels.
Solution
Readmoo implemented a unified customer support platform with Infobip, managing email, chat, and social media communications.
Outcome
Reduced response times by 20%, improved customer satisfaction, streamlined operations, enhanced collaboration, and ensured 24/7 customer support availability.
Sources
- 01