Fully digital customer experience with WhatsApp & Viber
CHATBOT
WHATSAPP
EMAIL
VIBER
PLATFORM
SPECIALISED PROGRAMMATIC
AI
SCALABILITY
ENHANCED TRACKING
OPERATIONAL COSTS
FRAUD / ID
CX SATISFACTION
Summary
Motor Racing event Dutch Grand Prix used CM.com's digital solutions, including WhatsApp and Viber, to enhance fan experience, improve crowd control, and ensure cashless transactions, boosting operational efficiency and satisfaction.
Challenges
Managing capacity reductions due to COVID-19, preventing ticket fraud, ensuring efficient crowd control, and facilitating cashless transactions.
Solution
Dutch Grand Prix implemented a digital solution with CM.com using WhatsApp, Viber, and email for comprehensive fan engagement.
Outcome
Enhanced fan experience, improved operational efficiency, ensured smooth cashless transactions, and facilitated real-time communication and support.