How Secret View offers organizations a user-friendly and simple solution to learn from high-quality feedback.
WHATSAPP
SPECIALISED PROGRAMMATIC
ENHANCED TRACKING
FIDELITY / COMPLIANCE
AGENT PRODUCTIVITY
Summary
Mystery shopping platform Secret View in Holland used CM.com's WhatsApp Business Platform to enhance feedback collection, streamline communication, and achieve 100% age verification compliance, improving research quality and operational efficiency.
Challenges
Improve feedback presentation, align mystery shoppers with companies, streamline outreach to 50,000 shoppers, enhance compliance and research quality.
Solution
Secret View, a mystery shopping platform, integrated CM.com's WhatsApp for feedback collection, age verification, and real-time updates.
Outcome
Streamlined outreach to over 50,000 mystery shoppers, improved operational efficiency, ensured 100% age verification compliance, and enhanced feedback collection processes.
Sources
- 01