SMS for Driver Connectivity
APIS
SMS
STREAMLINING
SCALABILITY
CONTINUITY / RESILIENCE
CX SATISFACTION
Summary
Car manufacturer BMW Group globally enhanced driver connectivity and internal communications using CM.com's SMS technology, ensuring reliable service for emergency calls and logistics, improving customer engagement and service quality.
Challenges
Enhance connectivity in unreliable mobile internet areas, streamline internal communications, and ensure seamless service migration for future innovations.
Solution
BMW Group implements SMS technology with CM.com for driver connectivity and internal communications, enhancing ConnectedDrive services globally.
Outcome
Ensured continuous connectivity, streamlined internal and external communication, improved customer engagement and service quality, and enhanced continuity and resilience.
Sources
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