How a leading telco increases client & employee satisfaction with Conversational AI
CHATBOT
CONVERSATIONAL
SPECIALISED PROGRAMMATIC
AI
REVENUE
OPERATIONAL COSTS
CHATBOT %
CX SATISFACTION
EMPLOYEE SATISFACTION
Summary
Europe telecommunications company enhanced customer service with Sinch AI, reducing operational costs by 25% and increasing interactions by 120%.
Challenges
Enhance client and employee satisfaction, automate customer support, improve productivity, and drive operational excellence in telecommunications.
Solution
European telco implemented Sinch's conversational AI to automate support, boosting customer and employee satisfaction while reducing costs.
Outcome
Efficiency - AI reduced operational costs by 25%, increased customer interactions by 120%, and cut HR requests by 30%.
Sources
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