Tuning voice calls for hearing impaired callers
VOICE
SPECIALISED PROGRAMMATIC
CX SATISFACTION
Summary
European telco service providers used Radisys in Europe to enhance voice calls for people with hearing loss, improving clarity and inclusivity, and attracting new customers. 90% found speech clearer.
Challenges
Enhance inclusivity, add new revenue streams, and attract new customers by improving call clarity for hearing-impaired users.
Solution
Enhanced Voice solution with Radisys for European Service Providers using voice calls to improve intelligibility for hearing-impaired individuals.
Outcome
Enhanced inclusivity, added new revenue streams, and attracted new customers. Improved call clarity for 90%, with 67% experiencing better clarity in noisy places, and 84% finding calls less tiring.