A growing UK network with complex internal processes.
SMS
RCS
EMAIL
CCAAS
SPECIALISED PROGRAMMATIC
STREAMLINING
RESPONSE RATES (CTR)
CX SATISFACTION
Summary
UK Telco Smarty implemented Webex Connect, achieving 500% campaign engagement increase and 70% 5-star Trustpilot rating.
Challenges
Enhance customer engagement and satisfaction through multi-channel communication, improve communication efficiency, and deliver cohesive customer experiences.
Solution
UK telco integrated Webex Connect for multi-channel communication, boosting customer engagement by 500% and achieving 70% 5-star ratings.
Outcome
Customer engagement - 500% campaign engagement increase, 70% 5-star Trustpilot rating, 100% engagement rise with RCS vs email.
Sources
- 01