TIM Brazil streamlines authentication
APIS
NETWORK APIS
CAMARA API
SPECIALISED PROGRAMMATIC
STREAMLINING
ECONOMIC GAINS
LEAD CONVERSION
FRAUD / ID
RESPONSE TIME
Summary
Telco TIM Brazil used Infobip's Number Verification API to streamline authentication on its TIM Fun app, reducing authentication time and increasing success rate, thereby boosting adoption.
Challenges
Authentication process was cumbersome and error-prone, leading to poor customer experience and lower uptake.
Solution
TIM Brazil implemented Number Verification API with Infobip using CAMARA for automatic authentication on TIM Fun app via handset.
Outcome
Reduced authentication time to 8 seconds, increased success rate to 99%, and completed over three million authentications, enhancing scalability, streamlining processes, and achieving economic gains.
Sources
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