Customized business process logic and workflow automation
Summary
A KSA fintech company used SpeechLogix's customized API to automate loan processing, enhancing efficiency and reducing customer acquisition costs, while improving operational processes and fraud response time.
Challenges
Challenges include high customer acquisition and onboarding costs, inefficient operational processes, and slow fraud/ID response times.
Solution
KSA Fintech uses SpeechLogix API for loan processing via voice and social media, with client authentication and live agent connection.
Outcome
Reduced customer acquisition and onboarding costs, improved operational efficiency, enhanced tracking of operational costs and fraud response time, and streamlined business processes through automation.