How Hospitality Expert enhanced customer experience by using Instagram Messenger and Mobile Service Cloud.
WHATSAPP
MESSENGERS / SM
ENHANCED TRACKING
REVENUE
RESPONSE TIME
EMPLOYEE SATISFACTION
Summary
Hospitality Expert in Asia used CM.com's Mobile Service Cloud to enhance customer experience via WhatsApp and Messenger, achieving quicker responses, multilingual support, and a 30% increase in bookings.
Challenges
Transform underutilized assets into high-end living spaces, enhance customer experience, and maintain seamless communication across various channels.
Solution
Hospitality Expert implemented a solution with CM.com using WhatsApp and Instagram Messenger for enhanced customer communication and support.
Outcome
Increased bookings by 30%, reduced response time by half, enhanced customer engagement and satisfaction, improved tracking, and achieved revenue growth.
Sources
- 01