Inbound Call Screening for Spam
VOICE
SPECIALISED PROGRAMMATIC
AGENT PRODUCTIVITY
CX SATISFACTION
Summary
A large North American service provider used Radisys' virtual assistant for spam call screening, enhancing agent productivity and customer satisfaction by improving agent availability.
Challenges
The intention is to enhance agent productivity and customer satisfaction by integrating spam protection in telephony services.
Solution
Inbound call screening solution with Radisys for a large North American service provider using telephony service for spam protection.
Outcome
Increased agent productivity and availability, enhanced customer satisfaction, and improved operational efficiency.