Speechmatics and Puzzel partner to transform customer experiences using any-context speech recognition
Summary
European CCaaS provider Puzzel used Speechmatics' speech-to-text technology to enhance customer experiences, improving transcription accuracy for better compliance, analytics, and interactions, leading to improved service quality and operational efficiency.
Challenges
Enhance real-time transcription accuracy for compliance, analytics, and customer interactions; support multi-language transcription and cloud/premises deployments.
Solution
Agent assistance solution with Speechmatics and Puzzel using Speech API for real-time transcription in cloud-based contact centers.
Outcome
Improved real-time transcription accuracy, enabling better compliance and analytics, enhanced customer interactions, and operational efficiency, leading to improved customer satisfaction and streamlined processes.
Sources
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