WhatsApp Business API
APIS
WHATSAPP
SPECIALISED PROGRAMMATIC
STREAMLINING
SCALABILITY
PERSONALISATION
CONTACT VOLUME
OPERATIONAL COSTS
REDUCED CONVERSATIONS
AUTOMATED RESPONSES
CX SATISFACTION
RESPONSE TIME
Summary
Pakistani telco Jazz used Infobip's WhatsApp Business API to enhance customer service, reducing operational costs by 32% and improving efficiency and satisfaction through automated self-service options.
Challenges
Improve customer service efficiency, reduce operational costs by 32%, and enhance customer engagement and satisfaction through digital transformation.
Solution
Jazz implemented a WhatsApp self-service channel with Infobip, enabling customers to access account services via automated messaging.
Outcome
Reduced operational costs by 32%, improved service efficiency, increased customer satisfaction, streamlined customer service processes, and enhanced customer engagement.
Sources
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