Store Service vCon Performance Prioritisation
Summary
Franchise solution provider CREO Solutions used vCon Performance Prioritisation in the USA to analyze 30K calls for 750 franchise stores, improving customer service and identifying best practices for training.
Challenges
Previously invisible / untracked critical operational performance information across a 750-location franchise.
Solution
750 store service solution with CREO Solutions using vCons and AI to analyze calls for customer service improvement and training.
Outcome
Reduced delivery costs, increased satisfaction, enhanced tracking, improved compliance, and boosted conversion rates.