Voice-based Virtual Agent with GenAI
CHATBOT
VOICE
AI
OPERATIONAL COSTS
AGENT PRODUCTIVITY
CX SATISFACTION
RESPONSE TIME
Summary
Asian airline improved customer engagement in Asia using Radisys' GenAI voice-based virtual agents, enhancing travel booking efficiency and service quality, reducing costs, and increasing agent productivity.
Challenges
Enhance customer engagement, improve service quality, and increase operational efficiency using personalized voice-based virtual agents.
Solution
Voice-based virtual agent solution with Radisys for an Asian airline using GenAI for self-service customer engagement via voice.
Outcome
Reduced cost to serve, increased agent productivity, improved service quality, and enhanced customer satisfaction through efficient handling of inquiries and personalized self-service engagement.