Consistent Omni-Channel Customer Experience across Web, Mobile, and Social Media
SMS
EMAIL
CONVERSATIONAL
SPECIALISED PROGRAMMATIC
SCALABILITY
PERSONALISATION
REVENUE
CONTACT VOLUME
CX SATISFACTION
Summary
Gold exchange Cash for Gold USA used CM.com's Mobile Service Cloud and Mobile Marketing Cloud to enhance communication, achieving a 150% increase in their client base and improved customer satisfaction.
Challenges
The company aimed to enhance communication tools beyond email to support growth and improve customer engagement.
Solution
Cash for Gold USA implemented a communication solution with CM.com using SMS, email, and mobile services for customer engagement.
Outcome
150% growth in the customer base, streamlined customer experience, increased satisfaction, scalability, personalization, and revenue growth.
Sources
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