Service Provider-branded Omni-Channel Contact Center as a Service
CHATBOT
VOICE
SMS
WHATSAPP
LIVE CHAT
EMAIL
CCAAS
PLATFORM
SPECIALISED PROGRAMMATIC
AI
STREAMLINING
ENHANCED TRACKING
AGENT PRODUCTIVITY
REDUCED CONVERSATIONS
CX SATISFACTION
Summary
Energy Utility company modernized contact center with Omni-Channel Solutions, improving efficiency and customer satisfaction, reducing handling time with AI.
Challenges
Centralize contact center platform, integrate customer experience systems, expand channels, and incorporate AI for improved efficiency and satisfaction.
Solution
Utility company modernized contact center with omni-channel solutions, integrating AI for improved customer experience and agent efficiency.
Outcome
Efficiency - Unified platform improved customer service, reduced handling time, and enhanced agent productivity with AI integration and omnichannel solutions.