Video API
APIS
SMS
WHATSAPP
VIDEO
SPECIALISED PROGRAMMATIC
SCALABILITY
CONTINUITY / RESILIENCE
AUTOMATED RESPONSES
CX SATISFACTION
Summary
Global healthcare booking platform DocPlanner used Vonage's Video and Messages API to enhance telehealth services, improving appointment processes, reducing no-shows, and boosting patient engagement and satisfaction.
Challenges
Enhance telehealth services, ensure secure communication, optimize costs, maintain high-security standards, and improve appointment booking processes.
Solution
DocPlanner enhanced telehealth services with Vonage using Video and Messages APIs for secure patient-doctor communication globally.
Outcome
Improved appointment booking processes, reduced no-shows, enhanced patient engagement, increased healthcare accessibility, and operational efficiency, ensuring scalability, continuity, and resilience.
Sources
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