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Kiwi.com Keeps in Touch with Customers on the Fly with Vonage

APIS
SMS
SPECIALISED PROGRAMMATIC
STREAMLINING
CONTINUITY / RESILIENCE
CX SATISFACTION

Summary

Travel tech company Kiwi.com uses Vonage's SMS API in Asia to maintain real-time customer communication, enhancing satisfaction and engagement by reducing support calls and ensuring reliable message delivery.

Challenges

Handle 200,000 SMS messages weekly, ensure compliance with local regulations, and maintain real-time customer communication.

Solution

Kiwi.com uses Vonage's SMS API for real-time customer communication, handling 200,000 messages weekly for travel updates.

Outcome

Increased customer satisfaction and engagement, enhanced communication reliability, streamlined notification processes, and ensured compliance with local regulations.