China Telecom helps the elderly order taxis
APIS
NETWORK APIS
CAMARA API
VOICE
SPECIALISED PROGRAMMATIC
AI
ECONOMIC GAINS
REVENUE
CX SATISFACTION
RESPONSE TIME
Summary
Chinese ride-hailing services used China Telecom's Location Verification API in China to enhance elderly taxi ordering, improving transportation for 600,000 users and generating CNY7 million in additional revenue.
Challenges
Only 24% of elderly in China use smartphones, struggling with navigation and ride-hailing, causing extended roadside waits.
Solution
Ride-hailing solution with China Telecom using CAMARA-based Location Verification API and voice interaction for elderly users.
Outcome
Improved transportation experience for 600,000 elderly users, generating CNY7 million in additional revenue, enhancing satisfaction, and bridging the digital divide with accurate, timely ride-hailing and navigation services.
Sources
- 01