Learn how a leading UK telecom company improved their customer interactions using Webex Connect and innovative channels like RCS.
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Summary
A UK telecommunications company used Cisco's Webex Connect to modernize customer communication with RCS, enhancing engagement and conversion rates, achieving substantial cost savings and improved customer satisfaction.
Challenges
Modernize customer communication strategy, adopt latest digital channels, enhance customer engagement, improve conversion rates, gain customer insights.
Solution
Omni-channel onboarding solution with Cisco using RCS, voice, SMS, and email for enhanced customer communication and engagement.
Outcome
Improved customer engagement and conversion rates, resulting in substantial cost savings and positive ROI. Streamlined customer outreach, enhanced customer experience, increased satisfaction, and scalability through advanced digital channels.
Sources
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