Omni-channel conversational AI chatbot for customer service
CHATBOT
SMS
WHATSAPP
LIVE CHAT
EMAIL
PLATFORM
SPECIALISED PROGRAMMATIC
AI
STREAMLINING
ENHANCED TRACKING
OPERATIONAL COSTS
CHATBOT %
CX SATISFACTION
RESPONSE TIME
Summary
UK-based Radius Payment Solutions, specializing in vehicle payment solutions, used CM.com's Mobile Service Cloud and WhatsApp to enhance customer service, improving engagement and operational efficiency across 10 regions.
Challenges
Rapid growth required integrated customer interaction handling; mobile workforce needed efficient communication; operational costs needed reduction.
Solution
Radius Payment Solutions implemented a communication solution with CM.com using Mobile Service Cloud, Communications Platform, and WhatsApp for customer interactions.
Outcome
Improved customer engagement and satisfaction, streamlined operations, enhanced tracking, increased upselling and cross-selling opportunities, and reduced operational costs.
Sources
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