Notifications via Viber with SMS backup
APIS
SMS
VIBER
SPECIALISED PROGRAMMATIC
STREAMLINING
ENHANCED TRACKING
OPERATIONAL COSTS
CX SATISFACTION
RESPONSE TIME
Summary
European parcel delivery company DPD used Infobip's Viber notifications with SMS backup in Slovenia and Croatia, improving delivery success rates, customer satisfaction, and reducing operational costs by 20%.
Challenges
Low message delivery rates led to unsatisfied customers and increased costs due to inaccurate customer information and missed deliveries.
Solution
DPD implemented Viber with SMS backup using Infobip for delivery notifications in Slovenia and Croatia.
Outcome
Reduced delivery costs by 20%, increased customer satisfaction, improved delivery success rates, streamlined communication, and enhanced service efficiency.
Sources
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