Chatlayer.ai
CHATBOT
CONVERSATIONAL
AI
STREAMLINING
PERSONALISATION
LEAD CONVERSION
OPERATIONAL COSTS
CHATBOT %
CX SATISFACTION
Summary
European telecommunications company Proximus used Sinch's Chatlayer.ai to automate customer support, reducing operational costs and improving response times, which increased customer satisfaction and employee productivity.
Challenges
Enhance client and employee satisfaction, automate customer support, improve productivity, and drive operational excellence in telecommunications.
Solution
Proximus implemented a conversational AI solution with Sinch, using voice, SMS, and email to enhance client and employee satisfaction.
Outcome
Reduced operational costs by 25%, increased customer interactions handled by AI by 120%, and decreased HR requests by 30%, enhancing customer satisfaction and employee productivity.
Sources
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