Automated Outbound SMS Campaigns
SMS
SPECIALISED PROGRAMMATIC
OPERATIONAL COSTS
AGENT PRODUCTIVITY
Summary
A Tech support company in China used Speechlogix's automated outbound SMS campaigns to enhance customer engagement, reducing operational costs and increasing efficiency and reach.
Challenges
Automate outbound SMS campaigns to reduce operational costs and increase efficiency and reach in customer interactions.
Solution
Automated outbound SMS campaigns with Speechlogix for Tech Support Co using SMS for booking, confirming appointments, and gathering feedback.
Outcome
Reduced operational costs, increased efficiency and reach, enhanced scalability, and improved continuity.