Automated account registration via WhatsApp
WHATSAPP
CCAAS
CONVERSATIONAL
SPECIALISED PROGRAMMATIC
CONVERSION RATE
CX SATISFACTION
EMPLOYEE SATISFACTION
Summary
Global ride-hailing company Bolt used Infobip's solutions, including WhatsApp, to enhance driver registration, achieving a 40% increase in conversion rates by streamlining communication and re-engaging drivers.
Challenges
Drivers abandoned registration when required to upload documents, impacting conversion rates. Aim to enhance driver registration process.
Solution
Driver registration solution with Infobip using Moments, Answers, Conversations, and WhatsApp for Bolt's global ride-hailing service.
Outcome
Increased conversion rates by 40%, demonstrating improved user engagement and operational efficiency through streamlined communication and enhanced scalability.
Sources
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