Internal Helpdesk powered by GenAI
CHATBOT
AI
AGENT PRODUCTIVITY
CX SATISFACTION
Summary
A US-based national moving company used CM.com's generative AI tool to enhance customer service, improving response times and accuracy, boosting customer satisfaction, and setting new industry efficiency standards.
Challenges
The company aimed to revolutionize customer service, enhance satisfaction, and set new industry standards for efficiency and effectiveness.
Solution
Internal helpdesk solution with CM.com using generative AI for improved customer inquiries and agent support via email and chat.
Outcome
Improved response times and accuracy for customer inquiries and agent support, enhanced customer satisfaction, and set new standards for efficiency and effectiveness in the moving industry.