How iFood served up conversational AI to improve B2B communication with drivers, restaurants, and end-users
APIS
CHATBOT
SMS
WHATSAPP
LIVE CHAT
CONVERSATIONAL
SPECIALISED PROGRAMMATIC
AI
STREAMLINING
SCALABILITY
OPERATIONAL COSTS
CHATBOT %
AUTOMATED RESPONSES
RESPONSE TIME
EMPLOYEE SATISFACTION
Summary
Latin American food delivery service iFood enhanced communication with Sinch's AI, improving efficiency and satisfaction by automating 94% of tickets, reducing delivery issues by 70%, and increasing satisfaction by 50%.
Challenges
Handling high volumes of inquiries, operational challenges, and ensuring timely, accurate communication across the network.
Solution
iFood implemented a communication solution with Sinch using WhatsApp API and AI for driver, restaurant, and customer interactions.
Outcome
Reduced delivery issues by 70%, increased customer satisfaction by 50%, automated 94% of tickets, and improved scalability and streamlining through enhanced communication and operational efficiency.
Sources
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