Branded messages for OTP, Alerts and other Account Notifications
SMS
STREAMLINING
ENHANCED TRACKING
FRAUD / ID
CX SATISFACTION
Summary
A multi-national bank used Cisco's branded messages for OTP, alerts, and notifications to improve service quality and security across SMS communications, enhancing customer satisfaction and streamlining fraud prevention.
Challenges
High volumes of critical SMS communications, security concerns due to rising fraud, and need for branded text upgrades.
Solution
Branded SMS solution with Cisco for OTP, alerts, and notifications, enhancing security and service quality for a multi-national bank.
Outcome
Increased customer satisfaction through timely and relevant notifications, improved service quality and security, achieved a seamless view of customer interactions, and enhanced tracking and streamlining of communications.