Telco-branded Omni-Channel Contact Center as a Service
VOICE
SMS
LIVE CHAT
EMAIL
CCAAS
PLATFORM
STREAMLINING
SCALABILITY
ECONOMIC GAINS
REVENUE
OPERATIONAL COSTS
Summary
Large KSA Telco used SpeechLogix's white-labeled platform to rapidly deliver a high-margin custom experience, reducing infrastructure management costs and eliminating dependence on legacy hardware.
Challenges
Rapidly deliver high-margin custom experiences, eliminate legacy hardware dependence, reduce infrastructure management costs, and enhance scalability.
Solution
Telco-branded Omni-Channel Contact Center with SpeechLogix using voice, SMS, WhatsApp, and email for seamless communication.
Outcome
Reduced infrastructure management costs, increased scalability, enhanced revenue growth, and improved response time.