Enterprise Service Provider vCon Churn Alert
Summary
Enterprise service provider in the USA used CREO Solutions' vCon Churn Alert to enhance tracking and alerting, saving two customers in two weeks and improving satisfaction and renewals.
Challenges
Customer complaints not entered into CRM or ticketing system, risking churn and affecting customer satisfaction and retention.
Solution
Enterprise Service Provider implemented vCon Churn Alert with CREO Solutions using email and CRM for customer complaint alerts.
Outcome
Saved 2 customers in 2 weeks, enhancing tracking, fidelity, compliance, and increasing revenue growth, renewals, and customer satisfaction.