Cloud-based conversational IVR
CHATBOT
VOICE
VIDEO
CONVERSATIONAL
AI
CONTINUITY / RESILIENCE
OPERATIONAL COSTS
CX SATISFACTION
Summary
Telecommunications provider enhanced customer engagement with Radisys' cloud-based conversational AI voice and video virtual assistants, improving service quality and user satisfaction by reducing call center volume and operational costs.
Challenges
Enhance customer engagement, improve service quality, increase user satisfaction, and reduce operational costs for better continuity and resilience.
Solution
Cloud-based conversational IVR with Radisys for Network Operator using voice and video virtual assistants for customer interactions.
Outcome
Conversational AI voice and video virtual assistants significantly improved customer engagement, reduced operational costs, and enhanced service quality and user satisfaction, while providing continuity and resilience.