Notifications via Voice and SMS
VOICE
SMS
PLATFORM
SPECIALISED PROGRAMMATIC
REVENUE
RESPONSE RATES (CTR)
OPERATIONAL COSTS
Summary
Healthcare platform Oladoc in Pakistan used Infobip's SMS and Voice solutions to improve patient engagement, achieving a 25% cost reduction, 5% revenue increase, and 10% higher appointment show-up rates.
Challenges
Low SMS delivery rates impacted patient show-up rates and overall satisfaction.
Solution
Oladoc implemented SMS and Voice solutions with Infobip for appointment confirmations and reminders, improving communication efficiency.
Outcome
Reduced delivery costs by 25%, increased revenue by 5%, improved patient engagement, enhanced communication efficiency, and increased appointment show-up rates by 10%.
Sources
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