WhatsApp, RCS Business Messaging, Voice, Instagram Messaging
APIS
CHATBOT
VOICE
SMS
RCS
WHATSAPP
LIVE CHAT
CCAAS
PLATFORM
SPECIALISED PROGRAMMATIC
STREAMLINING
REVENUE
CONVERSION RATE
LEAD CONVERSION
AGENT PRODUCTIVITY
REDUCED CONVERSATIONS
CHATBOT %
Summary
Indian digital healthcare platform Apollo 24|7 used Infobip's omnichannel communication, including WhatsApp, to enhance patient engagement, achieving a 95% delivery rate and 72% revenue increase, improving healthcare accessibility.
Challenges
Enhance patient-centric healthcare delivery, streamline operations, improve patient engagement, automate reminders, and increase operational efficiency.
Solution
Apollo 24|7 implemented an omnichannel communication strategy with Infobip using WhatsApp, RCS, Voice, and Instagram Messaging.
Outcome
Achieved a 95% omnichannel delivery rate, 72% increase in average revenue per order, 20% reduction in calls to customer care, and enhanced patient experience with personalized communication.
Sources
- 01