Unlocking valuable voice data to deliver improved caller experiences
Summary
Voice analytics company Prosodica, a Vail Systems subsidiary, used Speechmatics' speech-to-text technology to enhance contact center experiences, improving efficiency and customer service by analyzing voice data without manual reviews.
Challenges
Enhance contact center efficiency, maintain security and compliance, support cloud and premises deployments, improve agent productivity and customer satisfaction.
Solution
Prosodica, a Vail Systems subsidiary, uses Speechmatics' speech-to-text technology for voice analytics in contact centers, analyzing recorded calls.
Outcome
Improved efficiency, reduced customer effort, enhanced customer experience, ensured compliance, supported cloud and premises deployments, and maintained high speech recognition accuracy across diverse accents.
Sources
- 01