Production and delivery of energy, water and other non-communications, non- IT services.
Showing all 4 case studies
Deflecting voice calls to lower-cost digital channels
Sep 20, 2025
UK utilities provider Centrica used Cisco's Webex Connect to modernize customer service with digital channels like SMS and WhatsApp, reducing operational costs and significantly boosting customer sati...
Integrating multiple data sources for omni-channel CX
Sep 20, 2025
Swedish energy company Vattenfall used CM.com's Conversational AI Cloud to integrate communication channels, enhancing customer engagement and operational efficiency with over 2 million interactions, ...
Live voice and live video analysis for workflow automation
Sep 20, 2025
Utility companies used Radisys' programmable computer vision and audio analytics platform for live voice and video analysis, enhancing fire detection, security, and surveillance, achieving scalability...
Service Provider-branded Omni-Channel Contact Center as a Service
Sep 20, 2025
Energy Utility company modernized contact center with Omni-Channel Solutions, improving efficiency and customer satisfaction, reducing handling time with AI.
