Retail industry

Selling via physical retail premises, both goods and services. May have online presence, but brand / origin is physical.

Showing all 7 case studies

Omnichannel Customer Support

Sep 20, 2025

Global abrasives leader Mirka improved customer service by adopting Sinch's omnichannel contact center solution, enhancing efficiency and response times, reducing call time by 32%, and increasing hand...

Contact Center

Sep 20, 2025

UK homewares retailer Dunelm used Vonage's Fusion and Contact Center solutions with Salesforce Service Cloud Voice to modernize operations, enhancing efficiency and customer satisfaction by reducing c...

Consistent Omni-Channel Customer Experience across Web, Mobile, and Social Media

Sep 20, 2025

Gold exchange Cash for Gold USA used CM.com's Mobile Service Cloud and Mobile Marketing Cloud to enhance communication, achieving a 150% increase in their client base and improved customer satisfactio...

In-call video messages and announcements

Sep 20, 2025

Retailers, including SMBs like flower shops and restaurants, use Radisys VideoChimes to promote products and discounts via in-call video messages, enhancing revenue growth through upsells and cross-se...

Omni-channel agent-delivered support through one platform

Sep 20, 2025

EU auto retailer WinParts partnered with CM.com to enhance customer service using live chat, boosting conversion rates from 4% to 15% and improving customer ratings from 8.5 to 9.1.

RCS Marketing & chatbot

Sep 20, 2025

French frozen food retailer Picard enhanced customer engagement using Sinch's RCS, achieving a 42% increase in engagement by offering interactive messages, improving interaction, satisfaction, and con...

WhatsApp Marketing & Chatbot

Sep 20, 2025

Brazilian ice cream brand Kibon used Infobip's WhatsApp Marketing & Chatbot to enhance B2B communications, achieving a 30,000% ROI, 94% delivery rate, and 74% campaign view rate.