Logistics industry

Transport and storage of goods for sale and production, including warehousing and bulk transport.

Showing all 5 case studies

Self-service chatbot for customers

Sep 20, 2025

DHL Parcel Benelux, a delivery service, used CM.com's Conversational AI in Benelux to enhance customer service with the Tracy chatbot, improving satisfaction and operational efficiency by streamlining...

Internal Helpdesk powered by GenAI

Sep 20, 2025

A US-based national moving company used CM.com's generative AI tool to enhance customer service, improving response times and accuracy, boosting customer satisfaction, and setting new industry efficie...

Notifications via Viber with SMS backup

Sep 20, 2025

European parcel delivery company DPD used Infobip's Viber notifications with SMS backup in Slovenia and Croatia, improving delivery success rates, customer satisfaction, and reducing operational costs...

Automated account registration via WhatsApp

Sep 20, 2025

Global ride-hailing company Bolt used Infobip's solutions, including WhatsApp, to enhance driver registration, achieving a 40% increase in conversion rates by streamlining communication and re-engagin...

Frete.com verifies the identity of road haulage drivers

Sep 4, 2025

Brazilian road haulage company Frete.com used Vonage's Know Your Customer Match API to verify driver identities, reducing fraud and enhancing security, agility, and efficiency in freight transport.