Food & Beverage industry

Production of food and drink goods for sale

Showing all 5 case studies

QR Code campaign + WhatsApp and Chatbot

Sep 20, 2025

Beverages company Coca-Cola partnered with CM.com globally to enhance customer engagement using WhatsApp Business Solutions. The "Scan. Enter. Win." campaign, featuring a WhatsApp chatbot, streamlined...

How iFood served up conversational AI to improve B2B communication with drivers, restaurants, and end-users

Sep 20, 2025

Latin American food delivery service iFood enhanced communication with Sinch's AI, improving efficiency and satisfaction by automating 94% of tickets, reducing delivery issues by 70%, and increasing s...

Helping KFC raise the bar and connect with consumers via a ground-breaking WhatsApp chat ordering channel.

Sep 20, 2025

Fried chicken business KFC in South Africa used CM.com's WhatsApp ordering system to engage the youth market, enhancing customer satisfaction and operational efficiency by streamlining and personalizi...

How METRO uses WhatsApp to boost customer engagement

Sep 20, 2025

Germany food wholesale METRO used WhatsApp with Sinch, increasing customer satisfaction by 15% and order frequency by 10%.

How Domino’s Uses WhatsApp for Recruiting

Sep 20, 2025

Holland food service Domino's Pizza used WhatsApp chatbot, increasing job applications by 40% and improving recruitment efficiency.