Selling goods online via marketplaces, direct to consumer, or online stores only.
Showing all 6 case studies
Managing multiple customer support channels via one platform
Sep 20, 2025
Taiwanese eBook service Readmoo used Infobip's platform to streamline customer support, reducing response times by 20% and improving satisfaction.
Omni-channel chatbot and agent assistance throughout the customer journey
Sep 20, 2025
Gift provider YourSurprise enhanced customer service in 23 countries using CM.com's Mobile Service Cloud and AI, achieving a 60% reduction in conversation time and a high NPS of 70.
Verify API and Protection Suite
Sep 20, 2025
Online marketplace Vinted in the EU & USA used Vonage's Verify API and Protection Suite to reduce fraud and enhance security, maintaining a seamless customer experience with cost-effective SMS verific...
Avon Morocco: 50% more sales representative activations thanks to Infobip’s SMS
Sep 20, 2025
Cosmetics company Avon Morocco used Infobip's SMS solutions to enhance recruitment, achieving a 50% increase in sales representative activations.
G2A Protects Customer Accounts with Vonage APIs and Two-Factor Authentication
Sep 20, 2025
Global digital gaming marketplace G2A partnered with Vonage to enhance security and communication using APIs, improving transaction safety and customer experience with two-factor authentication and re...
Omni-channel customer journey with automation
Sep 20, 2025
Malaysia used car sales Carsome, implemented omnichannel communication, achieving 10% lead conversion increase and 2X more leads confirming appointments.
