Travel & Hospitality industry

Services transporting and accomodating people, generally on a temporary basis.

Showing all 8 case studies

Voice-based Virtual Agent with GenAI

Sep 20, 2025

Asian airline improved customer engagement in Asia using Radisys' GenAI voice-based virtual agents, enhancing travel booking efficiency and service quality, reducing costs, and increasing agent produc...

How Hospitality Expert enhanced customer experience by using Instagram Messenger and Mobile Service Cloud.

Sep 20, 2025

Hospitality Expert in Asia used CM.com's Mobile Service Cloud to enhance customer experience via WhatsApp and Messenger, achieving quicker responses, multilingual support, and a 30% increase in bookin...

Kiwi.com Keeps in Touch with Customers on the Fly with Vonage

Sep 20, 2025

Travel tech company Kiwi.com uses Vonage's SMS API in Asia to maintain real-time customer communication, enhancing satisfaction and engagement by reducing support calls and ensuring reliable message d...

HolidayPirates engages travelers with fast, relevant marketing messages powered by Vonage and WhatsApp

Sep 20, 2025

Global travel deal platform HolidayPirates used Vonage's Conversational Commerce solution via WhatsApp to enhance customer engagement, achieving a 53% increase in subscribers, 97% message open rates, ...

EaseMyTrip: Better conversion and customer experience with WhatsApp, RCS, and SMS

Sep 20, 2025

Indian travel company EaseMyTrip partnered with Infobip to enhance customer communication using WhatsApp Business, RCS, and SMS, achieving a 2.7% higher conversion rate and a tenfold increase in surve...

China Telecom helps the elderly order taxis

Sep 20, 2025

Chinese ride-hailing services used China Telecom's Location Verification API in China to enhance elderly taxi ordering, improving transportation for 600,000 users and generating CNY7 million in additi...

Cabify speeds up registration process

Sep 20, 2025

Spanish cab service Cabify used Telefónica's CAMARA Number Verification API to streamline registration, enhancing security and user experience, and expects a 7.67% increase in sign-up completion rates...

MovyPay counters chargeback fraud in public transport

Sep 4, 2025

Public transport service MovyPay in Argentina used a local aggregator's CAMARA-based SIM Swap API to counter chargeback fraud, achieving an 80% reduction in fraud and cutting costs.