Omni-Channel Contact Center solution_type

Showing all 12 case studies

Managing multiple customer support channels via one platform

Sep 20, 2025

Taiwanese eBook service Readmoo used Infobip's platform to streamline customer support, reducing response times by 20% and improving satisfaction.

Deflecting voice calls to lower-cost digital channels

Sep 20, 2025

UK utilities provider Centrica used Cisco's Webex Connect to modernize customer service with digital channels like SMS and WhatsApp, reducing operational costs and significantly boosting customer sati...

On-Demand Professional Voice Recordings

Sep 20, 2025

Service providers using PromptVoice with NetSapiens enhance telephony services by integrating professional and AI voice recordings, improving caller experience and generating high-margin recurring rev...

Telco-branded Omni-Channel Contact Center as a Service

Sep 20, 2025

Large KSA Telco used SpeechLogix's white-labeled platform to rapidly deliver a high-margin custom experience, reducing infrastructure management costs and eliminating dependence on legacy hardware.

Comms Channel Consolidation

Sep 20, 2025

UK-based SIM-only network Smarty used Cisco's Webex Connect to integrate SMS, email, and RCS Business Messaging, achieving a 500% increase in campaign engagement and a 70% 5-star Trustpilot rating.

Omni-channel customer support via one platform

Sep 20, 2025

Digital marketplace Beam&Go in APAC partnered with Infobip to unify communication channels, improving agent response times by 100% and reducing operational costs by 30%, enhancing customer experiences...

Omnichannel Customer Support

Sep 20, 2025

Global abrasives leader Mirka improved customer service by adopting Sinch's omnichannel contact center solution, enhancing efficiency and response times, reducing call time by 32%, and increasing hand...

Contact Center

Sep 20, 2025

UK homewares retailer Dunelm used Vonage's Fusion and Contact Center solutions with Salesforce Service Cloud Voice to modernize operations, enhancing efficiency and customer satisfaction by reducing c...

Omni-channel conversational AI chatbot for customer service

Sep 20, 2025

UK-based Radius Payment Solutions, specializing in vehicle payment solutions, used CM.com's Mobile Service Cloud and WhatsApp to enhance customer service, improving engagement and operational efficien...

WhatsApp and RCS for customer service in a single inbox

Sep 20, 2025

South Africa medical clinic Skin Renewal implemented Mobile Service Cloud, enhancing patient engagement and satisfaction, improving efficiency, and personalizing care.

Service Provider-branded Omni-Channel Contact Center as a Service

Sep 20, 2025

Energy Utility company modernized contact center with Omni-Channel Solutions, improving efficiency and customer satisfaction, reducing handling time with AI.

Speechmatics and Puzzel partner to transform customer experiences using any-context speech recognition

Sep 20, 2025

European CCaaS provider Puzzel used Speechmatics' speech-to-text technology to enhance customer experiences, improving transcription accuracy for better compliance, analytics, and interactions, leadin...